Privacy Policy

At ordertakeawayonline.com we are committed to protecting the privacy of everyone we serve. We’ll protect the personal information of all visitors who access our websites or service.

This privacy policy explains how collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to EverythingTakeaway using your personal information as described in this Privacy Policy.

Summary

Information we collect from you and why

1. Here are the broad categories of personal information that we may collect about you and the reasons why:
   1. Information that you provide voluntarily:
      • Registration information when you create a an account so we can:
        1. create your account so you can place Orders
        2. identify you when you sign-in to your account;
        3. notify you of changes or updates to our Services.
      • Transaction Information when you place an Order, in order to:
        1. process your Order and to bill you (We never store your credit card information in our systems);
        2. communicate your Order to the Restaurant;
        3. send you status updates on your Order;
        4. reply to your Order queries and questions and to resolve problems;
      • Information regarding your marketing preferences so we can:
        1. send you customised marketing about our products or services.
   2. Information that we collect automatically
      • Activity Information so we can:
        1. provide you with an improved experience;
        2. give you access to your Order history and preferences; and
        3. provide other services at your request.
      • Cookies and similar technologies so we can:
        1. measure and analyse the use and effectiveness of our Services;
        2. provide location services if you choose to share your geo-location.

Who we share personal information with

1. We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):
   1. Restaurants that you have placed an Order with for processing and delivery;
   2. Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;

Legal basis for processing personal information

1. We will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.
2. Our main reason for collecting and using your personal information is to perform our contract with you, but we may also process it where it is in our legitimate business interests to do so.

Security

1. We places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.

Data retention

1. We will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

Your data protection rights

1. You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.

Updates to this Privacy Policy

1. We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.

More information

Information we collect from you and why

1. The personal information that we may collect about you broadly falls into the following categories:
   • Information that you provide voluntarily
   • Certain parts of our Services may ask you to provide personal information voluntarily.
   • For instance:
     • Registration information: When you create an account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create.
     • Transaction information: We collect information relating to your Orders, including payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each Order.
     • Information regarding your marketing preferences: We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
   • Information that we collect automatically
   • When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.
   • For instance:
     • Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest-based advertising.

Our use of collected information

1. Examples of how we may use this information include:
   • Information that you provide voluntarily
     • Registration information
     • The registration information you provide when you create an account allows us to give you access to the Services and to supply them to you under our Terms.
     • Transaction information
     • Your transaction information (such as the food items you add to your basket) allow us to process your Order and send you an accurate bill. It also helps us and any Restaurant you order with contact you where necessary.
     • We may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or Order. A Restaurant may contact you by phone or SMS to provide you with status updates or other information regarding your Order.
     • Where you pay for your Order with a mobile payment or digital wallet service provider (such as Applepay or Pay with Google) we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since this is required by those providers).
     • Some Restaurants on our platform use our third party delivery companies; these companies may use your information to provide you with status updates on the delivery of your Order.
     • Information regarding your marketing preferences
     • We may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or Services.
     • If you don’t want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. You may also be able to opt-out of push notifications at a device level (e.g. by way of your iOS settings). If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.

Information that we collect automatically

• • When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID.
    • Activity Information
    • We enable you to access your Order history so that you can easily reorder with your favourite Restaurants. We may also collect information about your interaction with our emails and other forms of communication.
    • Cookies and similar technologies

Who we share personal information with

1. In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
   • Restaurants you place Orders with so that the Restaurant can process and deliver it to you.
   •  
   • Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
   • Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.

Legal basis for processing personal information

1. Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.
2. Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when you want it). However we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where another person’s life is in danger).
3. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).
4. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us”

Security

1. We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measures / industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.
2. The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorised transactions entered into using your name and password.

Data retention

1. We will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).
2. If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.
3. We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

Your data protection rights

1. We respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which EverythingTakeaway handles:
   • We provides you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us using the contact details provided under the “How to contact us”
   • You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us”
   • You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
   • Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
   • You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.
2. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Updates to this Privacy Policy

1. We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
2. We encourage you to periodically review this page for the latest information on our privacy practices.

How to contact us

If you have any questions or concerns about this Privacy Policy, please contact our  team:

By email at:support@ordertakeawayonline.com

By writing to us at:

The controller of your personal information is